Once logged in, you can edit your account information:

1) Edit/update your personal profile;

2) Add/update your address details;

3) Edit your size information;

4) Change your password. Please note: Your registered email address cannot be changed.

If you encounter any issues while editing your account, you can find your Account Manager's contact details within your account information section to seek assistance.

You can change your password here,via the "Forgot Password"  on the login screen.https://www.jewelryodm.com/login

Please enter your coupon code in the designated box at checkout. Only one coupon code may be used per wholesale jewelry order, and codes cannot be combined.

   Wholesaling jewelry online at jewelryodm.com is incredibly simple! First, please log in to your account or create a new one. Then, browse our products, select yur desired size, color, and quantity, and click "Add to Cart." Once you have added your wholesale jewelry items to your cart, click on "Cart" and proceed to "Checkout."

Next, enter any discount codes you wish to use to apply your savings. Finally, you will be guided to enter your shipping address, select a shipping method, and choose a payment method. A confirmation email containing your order details will be sent to the email address you registered!

There is no minimum order quantity; wholesale pricing applies even to single-item orders. You can order and dropship as few as one unit, eliminating the need to carry inventory. This allows you to experience our products and services with greater ease.

If you wish to modify a confirmed order, please contact your Account Manager immediately and provide detailed information regarding your requested changes. If you are unable to reach your Account Manager, you may make inquiries via WhatsApp, email, or the online chat feature on our website.

Orders can be viewed via "My Orders." Click "Track" to access "My Orders," then enter your order number to check your order status.

 Once payment is complete, we will send a confirmation email within 24 hours. You can also click "My Orders" to check your order status; once the item has shipped, we will link the tracking number to your order.

A. Awaiting Payment: The order has been placed, but payment has not yet been completed. If you have any questions, please contact us for assistance.

B. Under Review: You will see this status when you have uploaded proof of payment or when your payment is currently being reviewed; however, this does not signify that your payment has been successfully processed. If you encounter any issues, please feel free to contact us!

C. Confirmed: Payment for the order has been successfully received. We will begin processing your order immediately upon receipt of payment.

     D. Processing: JewelryODMtypically processes orders within 2–4 business days after payment is received.

E. Shipped: Your order has been successfully shipped; you can track the status of your order on the Order Details page.

  F. Completed: The order has been successfully delivered to the designated shipping address.

 If you have already placed an order but wish to add additional items, please contact your Account Manager; they will help you confirm whether this is possible. If it is, our Account Manager will assist you in adding the items.

No, we do not have a printed product catalog. Our inventory is constantly updated to ensure that customers have access to the latest styles, prices, and product selections.

We have specific policies regarding orders at different stages of processing.

Awaiting Payment

Please contact your consultant for assistance in canceling your order directly.

Confirmed or In Processing

As we invest a significant amount of time preparing your order, we have established specific guidelines for orders that have been confirmed or are currently being processed. These guidelines are as follows:

1. We can cancel your order free of charge within 6 hours of placement. If you wish to cancel, please contact your consultant for assistance.

2. For orders placed between 6 and 72 hours ago, a service fee equivalent to 15% of the total order value will be charged if you choose to cancel.

3. After 72 hours, orders cannot be canceled, as the package will have already been prepared for shipment. In such cases, if you still wish to cancel the order, no refund will be issued.

We accept the following secure payment methods:

(1) PayPal;

(2) Credit Cards: Visa / MasterCard / JCB

The official currency of our website is the US Dollar; however, we currently also support the following local currencies: British Pounds, Euros, Australian Dollars, Canadian Dollars, Mexican Pesos, and Nigerian Nairas.

International payments take some time to clear. To expedite the process, please send your proof of payment to your Account Manager or upload it directly to your order page. We will confirm your order in advance and begin preparing your shipment to ensure that your items reach you as quickly as possible.

The customs authorities of the destination country may levy taxes in accordance with their regulations. It is the buyer's responsibility to be informed of the specific requirements in their country. Therefore, should such charges arise, they are to be borne by the buyer. If a buyer refuses to accept a package due to import duties or taxes, the buyer shall be responsible for all return shipping costs, duties, and handling fees.

If you are unable to enter the code, please check the following: First, please confirm that you have filled in all necessary information, such as your shipping address, delivery method, and payment method.

If you have entered all the information but are still unable to proceed, please ensure that the code is spelled correctly and that your order meets all minimum amount requirements. Additionally, please check whether your coupon has expired.

Please check your bank card balance. If you discover that your initial order has been duplicated, please contact your account manager.

You can check your order status at any time via your order tracking account. Once payment is confirmed, we will ship your order as soon as possible. Typically, shipping takes 2–4 business days. If you have ordered multiple items, the processing time will depend on the item requiring the longest processing time.

You can check your order status at any time through your order tracking account.

Please note that Total Time = Processing Time + Shipping Time (excluding any customs delays, weekends, holidays, and unforeseen circumstances).

You can visit jewelryodm.com/shipping-policy for more information.

We will ship your order within 2–4 business days of receiving your payment. Once shipped, we will send the shipping details to your registered email address.

With the exception of a few special cases, door-to-door delivery service is available for almost all packages. If you have any questions, please contact your Account Manager.

We sincerely apologize for any inconvenience caused by the incorrect sizing. We accept exchange requests for most items within 7 days of your receipt of the package. However, considering the time required for returns and reshipments—as well as the specific nature of our fast-fashion business—we strongly recommend that you request a return for a refund, and then place a new order for the correct size before it sells out.

Please refer to our Return and Refund Policy: https://www.jewelryodm.com/return-and-refund

Upon receiving your package, we will require 3–5 business days to process your refund or exchange request.

In the event of stock shortages, damaged items, or incorrect styles/colors, we will issue a refund—including shipping costs. The refund will be returned to your original payment account.

Here is our return policy; please visit https://www.jewelryodm.com/return-and-refund to review it. Please note that you must return the package within 7 days of receipt, and you are responsible for covering the return shipping costs.

If you receive damaged, defective, or incorrect items, please contact your account manager within 7 days of signing for the package.