How does JewelryODM ensure product quality? What is the return policy?

JewelryODM works with over 2000 factories and has its own production facilities to ensure consistent product quality through an integrated process that covers design, production, quality inspection, and warehousing. Each product undergoes two rounds of quality inspection – factory inspection and pre-shipment inspection – to ensure that its material, workmanship, and appearance meet high standards. Key materials include 304/316L stainless steel, 925 sterling silver, moissanite, and high-quality alloys. Most stainless steel products are PVD plated, which provides excellent resistance to water, sweat, and fading.

If the product does not meet your expectations, JewelryODM offers a 30-day return and exchange guarantee. Customers can request a refund or exchange, and our 24/6 customer service team and dedicated account manager will assist you in resolving any issues, such as quality defects, damage, or wrong shipments.